At Heaven®, we’re here to assist you with any questions, concerns, or feedback. Your satisfaction is our priority, and we’re always happy to help!

How to Reach Us

Email Support

📧 Email: heaven.sneakers01@gmail.com

• For order-related inquiries, please include your order number for faster assistance.
  

Social Media

📱 TikTok Direct Messages:

• A quick and convenient way to reach us for general questions or updates.

Live Chat

💬 Chat with Us:

• Use the chat window located at the bottom-right corner of our website for real-time assistance.

Common Reasons to Contact Us

We can assist you with:

• Questions about orders, shipping, or delivery times.
• Requests to modify or cancel an order (before shipment).
• Reporting issues with your order (e.g., damaged, incorrect, or missing items).
• Requesting a refunds replacement or exchange under our policies.
• General inquiries about our products and services.

Availability

Our customer support team is active 24/7. However, please don’t be discouraged if you don’t receive an immediate reply—we are a small team and may be assisting other customers or taking a short break. Rest assured, we will respond to your inquiry as soon as possible.

Before You Contact Us

To save time, you can:

• Check your order confirmation email for tracking details and updates.
• Visit our Shipping Policy, Terms and Conditions, or Refund and Return Policy for detailed information. 

Your Feedback Matters

At Heaven®, we are dedicated to providing you with a hassle-free shopping experience. If you have any suggestions or need assistance, don’t hesitate to reach out—we’re here to help.

Thank you for choosing Heaven®!